Researchers have catalogued dozens of different types of smiles. They range from the tight rubber band of a trapped liar to the soft squishy smile of a tickled infant. Some smiles are warm while others are cold. There are real smiles and fake smiles. (You've seen plenty of those plastered on the faces of friends who say they're "delighted you decided to drop by," and presidential candidates visiting your city who say they're "thrilled to be in, uh . . . uh. . . .")
Big winners know their smile is one of their most powerful weapons, so they've fine-tuned it for maximum impact.
Big winners know their smile is one of their most powerful weapons, so they've fine-tuned it for maximum impact.
How to
Fine-Tune Your Smile
Just last
year, my old college friend Missy took over her family business, a Midwestern
company supplying corrugated boxes to manufacturers. One day she called saying
she was coming to New York to court new clients and she invited me to dinner
with several of her prospects. I was looking forward to once again seeing my
friend's quicksilver smile and hearing her contagious laugh. Missy was an
incurable giggler, and that was part of her charm.
When her Dad
passed away last year, she told me she was taking over the business. I thought
Missy's personality was a little bubbly to be a CEO in a tough business. But,
hey, what do I know about the corrugated box biz?
She, three
of her potential clients, and I met in the cocktail lounge of a midtown
restaurant and, as we led them into the dining room, Missy whispered in my
ear, "Please call me Melissa tonight."
(Ilustration)
"Of
course," I winked back, "not many company presidents are called
Missy!" Soon after the maitre d' seated us, I began noticing Melissa was
a very different woman from the giggling girl I'd known in college. She was
just as charming; she smiled as much as ever. Yet something was different. I
couldn't quite put my finger on it.
Although she
was still effervescent, I had the distinct impression everything Melissa said
was more insightful and sincere. She was responding with genuine warmth to her
prospective clients, and I could tell they liked her, too. I was thrilled
because my friend was scoring a knockout that night. By the end of the
evening, Melissa had three big new clients.
Afterward,
alone with her in the cab, I said, "Missy, you've really come a long way
since you took over the company. Your whole personality has developed, well, a
really cool, sharp corporate edge."
"Uh uh,
only one thing has changed," she said.
"What's
that?"
"My
smile," she said.
"Your
what?" I asked incredulously.
"My
smile," she repeated as though I hadn't heard her. "You see,"
she said, with a distant look coming into her eyes, "when Dad got sick and
knew in a few years I'd have to take over the business, he sat me down and had
a life-changing conversation with me. I'll never forget his words. Dad said,
'Missy, Honey, remember that old song, "I Loves Ya, Honey, But Yer Feet's
Too Big"? Well, if you're going to make it big in the box business, let me
say, "I loves ya, Honey, but your smile's too quick."
"He
then brought out a yellowed newspaper article quoting a study he'd been saving
to show me when the time was right. It concerned women in business. The study
showed women who were slower to smile in corporate life were perceived as more
credible."
As Missy
talked, I began to think about history-making women like Margaret Thatcher,
Indira Gandhi, Golda Meir, Madeleine Albright, and other powerful women of
their ilk. Not one was known for her quick smile.
Missy
continued, "The study went on to say a big, warm smile is an asset. But
only when it comes a little slower, because then it has more credibility."
From that moment on, Missy explained, she gave clients and business associates
her big smile. However, she trained her lips to erupt more slowly. Thus her
smile appeared more sincere and personalized for the recipient.
That was it!
Missy's slower smile gave her personality a richer, deeper, more sincere
cachet. Though the delay was less than a second, the
recipients of her beautiful big smile felt it was special and just for them.
I decided to
do more research on the smile. When you're in the market for shoes, you begin
to look at everyone's feet. When you decide to change your hairstyle, you look
at everyone's hair¬cut. Well, for several months, I became a steady smile
watcher. I watched smiles on the street. I watched smiles on TV. I watched the
smiles of politicians, the clergy, corporate giants, and world leaders. My
findings? Amid the sea of flashing teeth and parting lips, I discovered the
people perceived to have the most credibil¬ity and integrity were just ever so
slower to smile. Then, when they did, their smiles seemed to seep into every
crevice of their faces and envelop them like a slow flood. Thus I call the
following tech¬nique "The Flooding Smile."
THE FLOODING SMILE
Don't flash an immediate smile when you greet someone, as though anyone who walked into your line of sight would be the beneficiary. Instead, look at the other person's face for a second. Pause. Soak in their persona. Then let a big, warm, responsive smile flood over your face and overflow into your eyes. It will engulf the recipient like a warm wave. The split-second delay convinces people your flooding smile is genuine and only for them.
From How to Talk to Anyone
or 92 Little
Tricks for Big Success in Relationships
By Leil Lowndes
"There are two kinds of people in this life:
Those who walk into a room and say, "Well, here I am!"
And those who walk in and say, "Ahh, there you are".
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